We are experiencing a service interruption in your area......


If you’re reading this, then they finally got our cable and internet back up and running. Our service went out at 7 last night, and what we were hoping would be a short interruption ended up lasting almost 24 hours.

There are many things you discover when you have no TV, internet or phone. One, it is extremely quiet; two, you are grateful to have a DVD player; and three, we are fortunate to have cell phones.

Of course after an hour of no service we called and got the pre-recorded “we are experiencing a service interruption in your area and are working to resolve it as soon as possible”. After another half hour we decided to watch one of our many DVD’s. Still no service after this so we went to bed.

When we got up this morning the service was still out so I called again. A pre-recorded message was not going to appease me at this point so I waited to speak to a representative. Can you imagine having their job? For the most part you must have a difficult day all the time – how can you have a good day when people are calling upset over their cable or internet service? The representative lets me know that one of the fiber optic lines went down and of course they are buried underground. It took them until midnight to find the leak, and they have been working since to reconnect the “thousands” of fiber optic wires. Obviously we are at their mercy and there is nothing we can do.

Years ago all the lines were run above ground and subject to going down in bad weather. When they stared putting them underground we figured they were protected from the elements so no problems would arise. Not only is this a false sense of security, but when there is an issue it takes forever to find it.

It is a bit sad how much we are tied to technology today. I’m sure that like me, many have a love-hate relationship with it. I do know that in the hours we have had silence, it has allowed my mind to rest which really is a good thing. It also is amazing how much can be accomplished during these quiet times. Perhaps a loss in service from time to time is not such a bad thing.

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